Marketing without Money
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Written by John Lyons and Edward de Bono, the world’s leading authority on creative thinking, “Marketing without Money” explores how success has come to Australian entrepreneurs like Dick Smith, RM Williams and Gerry Harvey. With twenty in-depth interviews revealing the successful thinking behind Australia’s most talented self-made men and women, this book will make you rethink the way you do business.

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FOREWORD by Dick Smith

Dear Reader

I think success in my life has come from copying the success of others. That has meant asking advice, looking at what other companies and countries do and then following the best. In the electronics business I would travel the world learning and copying from the best of my competitors, because each had evolved into doing certain things a better way. While each company was generally about as efficient as the other, each had developed particular ways which were superior. For example, one had a very good mail-order system, so I copied that. Another had the best catalogue, so I copied that. I continually copied the best concepts and ideas and brought them together under one roof. I have made every mistake you can make but I remember and have learned from every one of them.

I had no idea that Dick Smith Electronics would ever be any bigger
than just one shop. I had no plans for that because it was beyond my comprehension. I actually had quite an inferiority complex because I had always loved electronics but all my friends had gone off to university and I was simply a radio repairman. I started selling electronics in a modern way, and expanded it to around fifty shops. At that point I realised it was getting too big and difficult to run. I rang Woolworths and they bought it for $25 million. Very simple.

With Dick Smith Foods, I could see the country is being sold off and
everyone is concerned about it, so I decided to take advantage of that. You satisfy people’s concerns and you do something worthwhile at the same time. That makes you feel good. If I wanted to make money, I would stick to electronics where you can make a fortune. You certainly wouldn’t be going into food where the margins are so low. I am an adventurer; I love having challenges and tilting at windmills.

Since I started the Variety Club Bash in Australia, Variety has raised
over $70 million in seventeen years to help kids. I had to find a way to get wealthy people to part with their money because if you simply phoned them up and asked for a donation, they would say no. Also, I’d always wanted to go in the equivalent of a Redex trial following the trail of Gelignite Jack Murray, and I knew a lot of other blokes did too. So I thought how can I get people to come with me on a car trial. Then I thought of the idea of allowing adults to generally behave and cheat like kids. They had two alternatives, either drive fast to win or bribe the judges by writing a big cheque for charity.

When I went into business, I had little money – only $610. No one
would lend me any money, but it taught me some wonderful disciplines. The difference between success and failure is a razor’s edge in just about everything. Even though a company can make huge profits, you can turn it to losses very easily.

In Marketing without Money, John Lyons and Edward de Bono have
captured the real-world experience and learnings of twenty of Australia’s top entrepreneurs – essentially how they successfully entered markets without money. They have aggregated, then distilled this knowledge to its essence, and have packaged it so that others may follow. This is vital practical knowledge for people who want to create their own future and the future of Australia, not be driven to it by others.


Contents

ABOUT THE AUTHORS
8
ACKNOWLEDGEMENTS
10
FOREWORD from Dick Smith
11
FOREWORD from Gail Kelly, St.George Bank
13
PRELUDE
15
INTRODUCTION
16
FORMAT OF THE BOOK
25

Part 1 – Inspiration

 
1. MARKETING WITHOUT MONEY
Most successful entrepreneurs build something substantial and sustainable from nothing, using conceptual creativity and courage.
30
PAUL CAVE – BridgeClimb
35
LES SCHIRATO – Cantarella Bros.
41
ADRIAN DI MARCO – Technology One
47
2. REBELS FOR A CAUSE
They pursue a cause that customers truly believe in. They get the customers’ attention without even asking for it.
54
DICK SMITH – Dick Smith Foods
59
EUAN MURDOCH – Herron
65
PETER FARRELL – ResMed
71
3. UNDERSTANDING HUMAN DESIRE
Successful entrepreneurs exhibit an intuitive understanding of how to satisfy their customers’ most basic, often unexpressed desires.
77
GERRY HARVEY – Harvey Norman
81
CLAIR JENNIFER – Wombat
87
JURGEN KLEIN – Jurlique
93
PETER KAZACOS – KAZ 99
4. CREATING OUTSTANDING VALUE
The entrepreneurs’ first step to success is simply the recognition that they are not in business to sell products or services, but to create outstanding value – whatever it takes.
105
LEN POULTER – Lenards
115
PAUL ADLER AND BRAD BOND – Invizage
121
THERESE REIN – Ingeus
127
GRAEME BLACKMAN – IDT
133
5. BUILDING A REPLICABLE FACTORY
Many entrepreneurs have achieved success simply by designing a formula to deliver what previously was only delivered in a customised manner.
140
GRAHAM TURNER – Flight Centre
147
JIM McDONALD – MDH Pastoral
153
JOE SARAGOSSI – G James Group
161
6. BECOMING A CAUSE HERO
There is a direct connection between entrepreneurs choosing a cause about which they are passionate, and their ability to make their organisation and product famous as a logical solution to that cause.
168
RM WILLIAMS – RM Williams
175
CARL WOOD – Monash IVF
181
MAX BECK – Becton
187
INSPIRATION SUMMARY
194

Part 2 – Education

 
7. BEYOND THE FUNDAMENTALS
The fundamentals of business thinking such as efficiency, problem solving, analysis of information, and competition are no longer enough.
202
8. BEYOND INFORMATION TO CONCEPTS
Technology and information have become commodities. What now matters are the application concepts.
210
How Dick Smith uses concepts
218
How Les Schirato uses concepts
220
How Len Poulter uses concepts 222
9. BEYOND COMPETITION TO SURPETITION
Competition is necessary for survival. It is simply part of housekeeping and establishing the baseline. Surpetition is an attitude of mind, a strategy, and a matter of concept design.
225
How Paul Cave achieved surpetition
235
How Graeme Blackman achieved surpetition
237
How RM Williams achieved surpetition
238
How Max Beck achieved surpetition
241
10. BEYOND PRODUCT VALUES TO INTEGRATED VALUES
Business has passed through the stage of product values to competitive values. The next stage is integrated values – values that integrate into the complex lifestyles of customers.
243
How Clair Jennifer integrates her value
251
How Carl Wood integrates his value
253
How Adrian Di Marco integrates his value
255
How Therese Rein integrates her value
257
11. BEYOND MAKING PRODUCTS TO MAKING VALUE
Assembling the building blocks for a new or vastly improved business, product or service means designing a value bundle to attract the people who will be most affected.
260
How Peter Kazacos makes value
274
How Jurgen Klein makes value
275
How Euan Murdoch makes value
 
12. BEYOND BRAINSTORMING TO SERIOUS CREATIVITY
Moving beyond ineffectual methods of encouraging creativity, such as the release of inhibitions and brainstorming, to specific creative techniques that enable everyone to be creative, even the conformists.
280
How Gerry Harvey is seriously creative
294
How Joe Saragossi is seriously creative
296
How Paul Adler and Brad Bond are seriously creative 298
13. BEYOND IDEAS TO CONCEPT DESIGN
Concepts may be designed around defined market needs or the organisation’s asset base, or they may be extracted from ideas already in use.
301
How Graham Turner designs concepts
308
How Jim McDonald designs concepts
310
How Peter Farrell designs concepts
312
14. BEYOND TECHNICAL R&D TO CONCEPT R&D
In order to take concepts seriously, there is a need for a formal concept research and development function or group. The concept function is not adequately handled by conventional corporate strategy. Concept research and development should be treated every bit as seriously as we now treat technical research and development and all other significant functions.
315
SUMMARY
327

Appendix
 
SERIOUS CREATIVITY: SOME INTRODUCTORY LESSONS
334
1. Look for alternatives
335
2. Focus your thinking
338
3. Challenge existing ideas
340
4. Create ideas from random entry
343
5. Be deliberately provocative
345
6. Explore using concept fans 348
7. Harvest your thinking
350
8. Treat your ideas
352
Further information and training
354
INDEX 355

 

 

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