
Written by John Lyons and Edward de Bono, the worlds leading authority on creative thinking, Marketing without Money explores how success has come to Australian entrepreneurs like Dick Smith, RM Williams and Gerry Harvey. With twenty in-depth interviews revealing the successful thinking behind Australias most talented self-made men and women, this book will make you rethink the way you do business.
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FOREWORD by Dick Smith
Dear Reader
I think success in my life has come from copying the success of others. That has meant asking advice, looking at what other companies and countries do and then following the best. In the electronics business I would travel the world learning and copying from the best of my competitors, because each had evolved into doing certain things a better way. While each company was generally about as efficient as the other, each had developed particular ways which were superior. For example, one had a very good mail-order system, so I copied that. Another had the best catalogue, so I copied that. I continually copied the best concepts and ideas and brought them together under one roof. I have made every mistake you can make but I remember and have learned from every one of them.
I had no idea that Dick Smith Electronics would ever be any bigger
than just one shop. I had no plans for that because it was beyond my
comprehension. I actually had quite an inferiority complex because I had
always loved electronics but all my friends had gone off to university and
I was simply a radio repairman. I started selling electronics in a modern
way, and expanded it to around fifty shops. At that point I realised it was
getting too big and difficult to run. I rang Woolworths and they bought
it for $25 million. Very simple.
With Dick Smith Foods, I could see the country is being sold off and
everyone is concerned about it, so I decided to take advantage of that.
You satisfy peoples concerns and you do something worthwhile at the
same time. That makes you feel good. If I wanted to make money, I
would stick to electronics where you can make a fortune. You certainly
wouldnt be going into food where the margins are so low. I am an
adventurer; I love having challenges and tilting at windmills.
Since I started the Variety Club Bash in Australia, Variety has raised
over $70 million in seventeen years to help kids. I had to find a way to
get wealthy people to part with their money because if you simply phoned
them up and asked for a donation, they would say no. Also, Id always
wanted to go in the equivalent of a Redex trial following the trail of
Gelignite Jack Murray, and I knew a lot of other blokes did too. So I
thought how can I get people to come with me on a car trial. Then I
thought of the idea of allowing adults to generally behave and cheat like
kids. They had two alternatives, either drive fast to win or bribe the judges
by writing a big cheque for charity.
When I went into business, I had little money only $610. No one
would lend me any money, but it taught me some wonderful disciplines.
The difference between success and failure is a razors edge in just about
everything. Even though a company can make huge profits, you can turn
it to losses very easily.
In Marketing without Money, John Lyons and Edward de Bono have
captured the real-world experience and learnings of twenty of Australias
top entrepreneurs essentially how they successfully entered markets
without money. They have aggregated, then distilled this knowledge to
its essence, and have packaged it so that others may follow. This is vital
practical knowledge for people who want to create their own future and
the future of Australia, not be driven to it by others.
Contents
ABOUT THE AUTHORS
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8 |
ACKNOWLEDGEMENTS
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10 |
FOREWORD from Dick Smith
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11 |
FOREWORD from Gail Kelly, St.George Bank
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13 |
PRELUDE
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15 |
INTRODUCTION
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16 |
FORMAT OF THE BOOK
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25 |
Part 1 Inspiration
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1. MARKETING WITHOUT MONEY
Most successful entrepreneurs build something substantial and sustainable
from nothing, using conceptual creativity and courage.
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30 |
PAUL CAVE BridgeClimb
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35 |
LES SCHIRATO Cantarella Bros.
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41 |
ADRIAN DI MARCO Technology One
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47 |
2. REBELS FOR A CAUSE
They pursue a cause that customers truly believe in. They get the customers attention without even asking for it.
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54 |
DICK SMITH Dick Smith Foods
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59 |
EUAN MURDOCH Herron
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65 |
PETER FARRELL ResMed
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71 |
3. UNDERSTANDING HUMAN DESIRE
Successful entrepreneurs exhibit an intuitive understanding of how to satisfy their customers most basic, often unexpressed desires.
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77 |
GERRY HARVEY Harvey Norman
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81 |
CLAIR JENNIFER Wombat
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87 |
JURGEN KLEIN Jurlique
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93 |
| PETER KAZACOS KAZ |
99 |
4. CREATING OUTSTANDING VALUE
The entrepreneurs first step to success is simply the recognition that they are not in business to sell products or services, but to create outstanding value whatever it takes.
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105 |
LEN POULTER Lenards
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115 |
PAUL ADLER AND BRAD BOND Invizage
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121 |
THERESE REIN Ingeus
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127 |
GRAEME BLACKMAN IDT
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133 |
5. BUILDING A REPLICABLE FACTORY
Many entrepreneurs have achieved success simply by designing a formula to deliver what previously was only delivered in a customised manner.
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140 |
GRAHAM TURNER Flight Centre
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147 |
JIM McDONALD MDH Pastoral
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153 |
JOE SARAGOSSI G James Group
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161 |
6. BECOMING A CAUSE HERO
There is a direct connection between entrepreneurs choosing a cause about which they are passionate, and their ability to make their organisation and product famous as a logical solution to that cause.
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168 |
RM WILLIAMS RM Williams
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175 |
CARL WOOD Monash IVF
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181 |
MAX BECK Becton
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187 |
INSPIRATION SUMMARY
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194 |
Part 2 Education
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7. BEYOND THE FUNDAMENTALS
The fundamentals of business thinking such as efficiency, problem
solving, analysis of information, and competition are no longer enough.
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202 |
8. BEYOND INFORMATION TO CONCEPTS
Technology and information have become commodities. What now matters are the application concepts.
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210 |
How Dick Smith uses concepts
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218 |
How Les Schirato uses concepts
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220 |
| How Len Poulter uses concepts |
222 |
9. BEYOND COMPETITION TO SURPETITION
Competition is necessary for survival. It is simply part of housekeeping
and establishing the baseline. Surpetition is an attitude of mind, a strategy, and a matter of concept design.
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225 |
How Paul Cave achieved surpetition
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235 |
How Graeme Blackman achieved surpetition
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237 |
How RM Williams achieved surpetition
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238 |
How Max Beck achieved surpetition
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241 |
10. BEYOND PRODUCT VALUES TO INTEGRATED VALUES
Business has passed through the stage of product values to competitive values. The next stage is integrated values values that integrate into the complex lifestyles of customers.
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243 |
How Clair Jennifer integrates her value
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251 |
How Carl Wood integrates his value
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253 |
How Adrian Di Marco integrates his value
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255 |
How Therese Rein integrates her value
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257 |
11. BEYOND MAKING PRODUCTS TO MAKING VALUE
Assembling the building blocks for a new or vastly improved business, product or service means designing a value bundle to attract the people who will be most affected.
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260 |
How Peter Kazacos makes value
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274 |
How Jurgen Klein makes value
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275 |
How Euan Murdoch makes value
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12. BEYOND BRAINSTORMING TO SERIOUS CREATIVITY
Moving beyond ineffectual methods of encouraging creativity, such as the release of inhibitions and brainstorming, to specific creative techniques that enable everyone to be creative, even the conformists.
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280 |
How Gerry Harvey is seriously creative
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294 |
How Joe Saragossi is seriously creative
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296 |
| How Paul Adler and Brad Bond are seriously creative |
298 |
13. BEYOND IDEAS TO CONCEPT DESIGN
Concepts may be designed around defined market needs or the organisations asset base, or they may be extracted from ideas already in use.
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301 |
How Graham Turner designs concepts
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308 |
How Jim McDonald designs concepts
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310 |
How Peter Farrell designs concepts
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312 |
14. BEYOND TECHNICAL R&D TO CONCEPT R&D
In order to take concepts seriously, there is a need for a formal concept research and development function or group. The concept function is not adequately handled by conventional corporate strategy. Concept research and development should be treated every bit as seriously as we now treat technical research and development and all other significant functions.
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315 |
SUMMARY
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327 |
Appendix
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SERIOUS CREATIVITY: SOME INTRODUCTORY LESSONS
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334 |
1. Look for alternatives
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335 |
2. Focus your thinking
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338 |
3. Challenge existing ideas
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340 |
4. Create ideas from random entry
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343 |
5. Be deliberately provocative
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345 |
| 6. Explore using concept fans |
348 |
7. Harvest your thinking
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350 |
8. Treat your ideas
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352 |
Further information and training
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354 |
| INDEX |
355 |
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